We could not be more excited about this partnership and what it will mean for our customers, employees and community.” Gallant’s operational capabilities and expertise in strategic acquisitions make them the perfect partner as we elevate Valor to the next level. As a family-owned and operated business since 2004, it was important for us to find a partner who shared our core values and our deep commitment to customer service and employee development. Mayo, who will continue as Chief Executive Officer of Valor, said: “Gallant is the ideal partner for Valor as we enter into the next phase of our growth. Gallant is partnering with the entire Valor team to help pursue opportunities for organic and inorganic growth while maintaining the industry-leading service levels its customers expect. Valor’s dedication to employee satisfaction, leadership development and retention underpins industry-leading Customer Satisfaction (CSAT) and Net Promoter Score (NPS) scores, and Valor regularly receives top rankings from its customers.
Valor provides outsourced business processing and customer care solutions to verticals including technology, healthcare, government and e-Commerce, often acting as the primary point of contact with consumers.
LOS ANGELES & PHOENIX-( BUSINESS WIRE)-Gallant Capital Partners (“Gallant”), a Los Angeles based investment firm, announced the completion of a strategic growth investment in Valor Global (“Valor”), a leading global provider of outsourced business processing and customer care solutions.
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